Return and Exchange Policy
Return and Exchange Policy
VEDAS AI strives to provide quality products and a positive customer experience. Our return and exchange policy is as follows:
No Exchange Policy: Products once purchased cannot be exchanged, except where a replacement is approved under the applicable damage or manufacturing-defect policy.
Courier Damage Replacement: If a product is damaged during transit, customers must provide clear video proof recorded at the time of delivery. The video should clearly show the package, product, and damage. Approved courier-damage claims will be eligible for a replacement of the damaged product.
Manufacturing Defects: Returns or replacements may be considered only in cases of verified manufacturing defects. Customers must report the issue within 48 hours of receiving the product.
Inspection and Approval: All return or replacement requests are subject to verification and inspection by the VEDAS AI team. A return or replacement will be processed only after the issue has been reviewed and approved.
Product Condition: Products submitted for an approved return or replacement should be kept in their original condition and packaging, along with any accessories or other items supplied with the order.
Refund Policy
VEDAS AI follows the refund terms below:
Order Cancellation: If an order is cancelled within 30 minutes after successful payment and before dispatch, the customer may be eligible for a full refund.
Refund Method: Approved refunds will be processed to the same Bank Account / Credit Card / Debit Card / UPI account used for the original payment.
Refund Timeline: Approved refunds will generally be processed within 3–4 working days, or according to the applicable payment gateway’s processing timelines.
Payment Gateway Processing: The actual time taken for the refund to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider, or payment gateway.
Refund Eligibility: Refunds for returns, cancellations, or product issues are subject to verification and approval according to the applicable VEDAS AI policies.
For any questions regarding returns, replacements, cancellations, or refunds, customers can contact the VEDAS AI support team through the contact details provided on our website.
